We want you to be delighted with your order. We also understand that sometimes a return is necessary.
We are happy to assist you with a return within 30 days of purchase. Should you need to return an item, please call us at (800) 724-7496.
The customer covers shipping costs for non-damaged or defective returns. We recommend shipping with a service that can provide tracking for reference.
Refunds are processed for the merchandise price from an order. Please allow 14 business days for your refund to be processed. Credit will appear within 1-2 billing cycles.
In the unlikely event that you receive a defective item or items damaged in transit, please call us at (800) 724-7496.
We may ask for the style number for your bag. This information can be found on the inside of the suitcase lid or a white label into the lining. This label will identify the style number such as “Style # 034-20-603-WAB.”
For any other product service concerns other than returns, please visit our Warranty and Repair page for more information.