Frequently Asked Questions
We compiled a list of questions to help you get the most out of your bags.
In many cases, yes. The small carry-on fits securely atop a larger carry-on for easy transport and qualifies as a personal item for major airlines and larger planes. When in doubt, we always recommend checking with your particular airline/flight for the most up-to-date information.
The specific size requirements vary from airline to airline (and sometimes they don’t exist at all), but what remains consistent across airlines is that a personal item must fit under the seat in front of you while in flight. We designed our travel totes and backpacks to meet that requirement for major airlines and larger planes. Depending on the airline, our Small Carry-Ons may also qualify as a Personal Item.
The Carry-On: A carry-on is designed to be stored in the overhead bin during flight. For the average traveler, it will hold enough items for a short trip lasting up to three nights or can be used as an additional case along with a checked bag for longer trips.
The Small Carry-On: The small carry-on is designed to be stored either in the overhead bin or under the seat in front of you on larger planes during flight. It can serve as a supplemental bag to your larger carry-on to stow in-flight and travel essentials for easy access while flying, or it can also be used for a quick trip when packing extra light is the goal.
You can quickly register via our easy online form . You’ll just need your style number (see below for more info), your address/phone number, and the location and date of your purchase.
If your item came with a photo-register card, simply follow the instructions on the card to complete your registration and receive your gift with purchase (where applicable; see your hangtag for details).
Your Style Number is located on the back of the hangtag that came attached to your luggage as well as on a label sewn into the interior lining of your luggage. It will look something like 105-21-001-4WB. For Costco customers, you can also use the ITM/ART number located on the packaging and/or hangtag that came with your purchase.
You can also enter the collection name of your item(s) in the Style Number field when registering. Just be sure to select the correct size and color of your purchase in the dropdown list.
We have recently updated our registration process, and it is no longer necessary for international customers to register their purchases. In the unlikely event that warranty service is needed, you’ll simply need your style number (located on a tag sewn into the lining of your luggage interior) and proof of purchase. Warranty claims will be coordinated by the distributor in your country.
Sometimes a well-traveled suitcase may need a little TLC. We do our best to make a selection of replacement parts available (like wheels, handles, and zipper pullers). Please Contact Us for availability and options.
File a claim with your airline’s baggage service office before leaving the airport or as soon as possible thereafter. They will examine your bag and provide instructions on how to proceed.
To help us direct you to the sales representative in your territory, please provide the name and location of your store and other brands you carry on our Contact form. If you are an online business, please specify the URL of your website.