FAQ - Frequently Asked Questions

In many cases, yes. The small carry-on fits securely atop a larger carry-on for easy transport and qualifies as a personal item for major airlines and larger planes. When in doubt, we always recommend checking with your particular airline/flight for the most up-to-date information.

The specific size requirements vary from airline to airline (and sometimes they don’t exist at all), but what remains consistent across airlines is that a personal item must fit under the seat in front of you while in flight. We designed our travel totes and backpacks to meet that requirement for major airlines and larger planes. Depending on the airline, our Small Carry-Ons may also qualify as a Personal Item.

The Carry-On: A carry-on is designed to be stored in the overhead bin during flight. For the average traveler, it will hold enough items for a short trip lasting up to three nights or can be used as an additional case along with a checked bag for longer trips.

The Small Carry-On: The small carry-on is designed to be stored either in the overhead bin or under the seat in front of you on larger planes during flight. It can serve as a supplemental bag to your larger carry-on to stow in-flight and travel essentials for easy access while flying, or it can also be used for a quick trip when packing extra light is the goal.

You can quickly register via our easy online form . You’ll just need your style number (see below for more info), your address/phone number, and the location and date of your purchase.

If your item came with a photo-register card, simply follow the instructions on the card to complete your registration and receive your gift with purchase (where applicable; see your hangtag for details).

We have recently updated our registration process, and it is no longer necessary for international customers to register their purchases. In the unlikely event that warranty service is needed, you’ll simply need your style number (located on a tag sewn into the lining of your luggage interior) and proof of purchase. Warranty claims will be coordinated by the distributor in your country.

Your Style Number is located on the back of the hangtag that came attached to your luggage as well as on a label sewn into the interior lining of your luggage. It will look something like 105-21-001-4WB. For Costco customers, you can also use the ITM/ART number located on the packaging and/or hangtag that came with your purchase.

You can also enter the collection name of your item(s) in the Style Number field when registering. Just be sure to select the correct size and color of your purchase in the dropdown list.

Sometimes a well-traveled suitcase may need a little TLC. We do our best to make a selection of replacement parts available (like wheels, handles, and zipper pullers). Please Contact Us for availability and options.

File a claim with your airline’s baggage service office before leaving the airport or as soon as possible thereafter. They will examine your bag and provide instructions on how to proceed.

Thank you in advance for your interest in working with us. Please indicate the name, location and website for your distribution business on our Contact Form, and someone will get back to you shortly.

To help us direct you to the sales representative in your territory, please provide the name and location of your store and other brands you carry on our Contact form. If you are an online business, please specify the URL of your website.

To keep your luggage clean and beautiful for years to come, use a soft sponge or cloth, water or any mild household detergent. Avoid using cleaning products that contain bleach, acetone, ammonia as well as coarse and abrasive sponges that can damage the finish of your hardside case and may discolor the fabric on your softside bag.

This can be caused by dirt, debris or years of use; we recommend using warm water and a small amount of dish soap and scrub your zippers. Remember to completely rinse and dry them afterwards.  this will remove any debris and you can also use the lead of a pencil to gently rub the zipper teeth, which in turn will act as a dry lube on the zipper.

Store your luggage in an upright position in a dry location. Avoid storing luggage in extreme temperatures. To conveniently save space, all sizes from this collection nest (fit neatly) inside each other. Just open the largest suitcase and set the smaller size(s)—with the wheels facing the same direction—inside. Close lids and zip the outermost bag closed. When you're not out there exploring the world, we recommend keeping your luggage covered while being stored.

How to Replace Your Ricardo TSA Luggage Lock

How to Set your Ricardo TSA Lock

How to Replace Your Ricardo Luggage Telescoping Handle

How to Replace Your Ricardo Luggage Spinner Wheels