Frequently
Asked Questions.

Please allow 1–2 business days for order processing. Once shipped, estimated delivery is 3–7 business days. We are closed on weekends, national holidays, and the first week of January for our annual inventory count — orders placed on those days ship the following business day.

We currently ship to the contiguous United States only. We do not ship to Hawaii, Alaska, PO boxes, APO/FPO military addresses, or international addresses. For international purchases, please visit our International Distributors page to find a retailer in your country.

Once your order ships, you'll receive a shipping confirmation email with a tracking link. You can also track your order anytime via your Order Status page.

To reduce packaging waste and keep shipping costs down, suitcases ship nested when possible. If your order includes luggage and smaller accessories, we may place the accessories inside the luggage for shipment. Everything is properly secured before it leaves our warehouse.

We process orders quickly, so changes and cancellations may not always be possible after submission. Please contact us as soon as possible if you need to make a change, and we'll do our best to accommodate you before the order ships.

We accept returns and exchanges on eligible items. Please visit our Returns & Exchanges page for full details, including eligibility requirements and how to initiate a return.

Contact our customer service team with your order number and the reason for your return or exchange. We'll walk you through the process and provide return instructions. Please retain your original packaging where possible.

File a claim with the airline's baggage service office before leaving the airport — or as soon as possible afterward. They will examine the bag and provide instructions on how to proceed. Airline damage falls outside Ricardo's warranty, as it's not caused by a product defect. We strongly recommend documenting the damage with photos at the airport, as this will be required by the airline for their claim process.

Most major US carriers — Delta, United, American, Alaska, JetBlue, and Southwest — allow overhead carry-ons up to 22" × 14" × 9" (45 linear inches total, including handles and wheels). All Ricardo standard carry-ons are engineered to meet this limit.

Budget carriers like Spirit and Frontier may allow slightly larger dimensions but often charge separately for carry-ons. Always confirm with your specific carrier and fare class before traveling.

Use our Airline Compliance Checker to look up size limits by airline.

Carry-On: Designed to be stored in the overhead bin. Holds enough for a short trip of 2–4 nights, or can supplement a checked bag on longer trips.

Small Carry-On (Under-Seat): Designed to fit either in the overhead bin or under the seat in front of you on larger planes. Ideal as an in-flight essentials bag alongside your carry-on, or for very light travel.

Shop our Small Carry-On collection or standard Carry-Ons.

In most cases, yes. Most major airlines allow one overhead carry-on plus one personal item (under the seat) in standard economy. Ricardo totes, backpacks, and small carry-ons are sized to meet personal item requirements for major airlines on larger planes. Policies vary by airline and fare class — always confirm with your carrier before travel.

A personal item must fit under the seat in front of you during flight. Size requirements vary by airline — some specify dimensions, some don't — but what's consistent is that it must be stowable under the seat. Ricardo travel totes, backpacks, and small carry-ons are designed to meet this requirement for major airlines on larger planes. On smaller regional aircraft, personal item allowances may be stricter — always check with your airline.

Yes — airlines measure bags in their unexpanded state. Expanding a carry-on past the airline's size limit could result in a gate check. We recommend using the expansion zipper on return trips or when checking the bag, and keeping it zipped closed when flying strictly carry-on. Each Ricardo expandable carry-on adds approximately +2" (5 cm) when fully expanded.

Yes. European budget carriers like Ryanair and easyJet, and many Asian regional airlines, enforce stricter carry-on size limits — typically around 55 × 40 × 20 cm. Ricardo offers 19" International Carry-Ons specifically sized to meet these tighter restrictions, eliminating the gate-check risk. See the Airline Compliance Checker for your specific carrier's requirements.

Most airlines allow checked bags up to 62 linear inches (length + width + depth) and 50 lbs. Ricardo's 25" Medium Check-In is ideal for 4–7 day trips; the 28"–29" Large Check-In is designed for 7–10+ day travel or family trips. For more guidance, see our Size & Weight Guide or the Carry-On Comparison.

Hardside: A rigid polycarbonate or polycarbonate alloy shell. Better impact protection, doesn't absorb spills or odors, and holds its shape through years of overhead bin compression. Fixed interior volume — can't overstuff it.

Softside: Flexible fabric exterior. More give when you need to squeeze one more item in or compress into a tight overhead bin. Often lighter empty. Less impact protection over time.

Read our full Hard vs. Soft Guide if you're still deciding, or ask us.

Most do. Our hardside collections — including Montecito 2.0, Rodeo Drive 2.0, Brentwood, Cambria, and Melrose — include a built-in Travel Sentry® approved TSA combination lock on every size. The Avalon rPET softside collection also includes a built-in Travel Sentry® TSA lock.

The Malibu Bay 3.0 softside collection uses lockable YKK® zippers — you can add your own TSA-approved padlock to the zipper pulls.

For set-up instructions, visit our TSA Lock Instructions page.

FastAccess™ is a Ricardo exclusive feature available on select carry-on models. It's a front-panel zipper pocket that lets you reach in-flight essentials — headphones, passport, snacks — without opening the main compartment or pulling the bag from the overhead bin. FastAccess carry-ons also feature a built-in collapsible Device Stand for hands-free phone or tablet viewing mid-flight.

FastAccess™ is available on the Montecito 2.0 FastAccess™ and Brentwood FastAccess™ Carry-On.

Our Avalon rPET collection is made from GRS-certified recycled fabric (rPET), meaning the shell and fabric components are produced from verified post-consumer recycled material. The Avalon won a 2025 Travel Sentry® Award for innovation. Our Montecito 3.0 Softside also uses an rPET blend. For more on our sustainability commitments, visit our Sustainability page.

Some collections do. The Montecito 2.0 and select Malibu Bay 3.0 models include an externally accessible USB-A charging port with an internally routed cable. You supply your own power bank — connect it inside, and charge your devices through the exterior port. The USB cable is covered by a 1-year limited warranty under normal use conditions.

Note: USB charging is not available on all collections. Check the individual product pages for feature details.

Some collections include accessories — for example, the Malibu Bay 3.0 includes a packing cube. Select Rodeo Drive 2.0 models include a laundry bag and shoe bag. Check the product page for each specific item to see what's included. Ricardo also sells packing cubes and toiletry bags separately — see our Travel Accessories collection.

Flight Essentials is Ricardo's aviation-grade collection designed specifically for pilots, flight attendants, and aviation professionals — though it's used by frequent travelers worldwide. Built with 1680D ballistic nylon, YKK® EYL zippers, FAA-compliant dimensions, and a 3-year commercial warranty. Trusted by 220,000+ aviation professionals. Learn more about Flight Essentials →

Yes. Ricardo makes a selection of replacement parts available — including wheels, handles, and zipper pullers — for bags that need a little TLC after years of use. Contact us for current availability and options. You can also find an authorized Service Center near you.

To set a new combination: open the lock using the current code (or default 0-0-0 if new), press and hold the small reset button, dial your new 3-digit code, then release the button. Your new combination is now set. For a full walkthrough, see the video below or visit our TSA Lock Instructions page.

Hardside: Wipe the exterior with a damp cloth and mild soap. Avoid abrasive cleaners, solvents, or acids, which can damage the shell finish. Dry thoroughly before storing.

Softside: Spot clean the exterior with a damp cloth and mild detergent. For the interior lining, use a damp cloth or fabric-safe cleaner. Do not machine wash or submerge. Avoid prolonged exposure to extreme temperatures or direct sunlight.

Use our Service Center Locator to find an authorized repair location near you. You can also contact us directly and our customer service team will help coordinate service, whether it's covered under warranty or at an applicable charge.

Ricardo guarantees that all products are 100% free of defects in materials and workmanship. The warranty covers defects that arise under normal conditions of use. It does not cover:

• Normal wear and tear — wheels, handles, zippers, and other moving parts will show signs of wear with use over time
• Damage caused by airlines, hotels, or other transportation carriers
• Abuse, mishandling, misuse, neglect, or accidental damage
• Exposure to extreme temperatures, solvents, acids, or water
• Cosmetic damage such as fabric snags, shell scratches, stains, or color changes
• Repairs performed by anyone not authorized by Ricardo Beverly Hills

For full warranty details, visit the Warranty page.

Warranty periods vary by product series — 10 years, 5 years, or 3 years from the date of purchase. Most Ricardo luggage collections carry a 10-year limited warranty. Travel accessories (garment sleeves, packing cubes, toiletry bags, etc.) carry a 1-year limited warranty. USB charging cables are covered for 1 year. The Flight Essentials collection carries a 3-year commercial warranty. Proof of purchase is required to establish the warranty period.

Register at ricardo.registria.com. You'll need:

• Your style number (found on the hangtag attached to your luggage, or on a label sewn into the interior lining)
• Your address and phone number
• The location and date of purchase

If your item came with a photo-register card, follow the instructions on the card. For Costco customers, you can use the ITM/ART number on the packaging in place of the style number.

Your style number is located in two places: on the back of the hangtag attached to your luggage at purchase, and on a label sewn into the interior lining of your luggage. It looks something like 105-21-001-4WB. You can also enter the collection name in the style number field when registering and then select the correct size and color from the dropdown.

Contact our customer service team with your style number and proof of purchase (original receipt from an authorized Ricardo retailer). Our team and authorized service centers are available for both warranted and non-warranted repairs — non-warranted repairs are done at an appropriate charge. You can also find an authorized service center near you.

Please retain your receipt — it's required for any warranty service.

International registration is no longer required. If warranty service is needed for an international purchase, you'll need your style number (on the interior label) and proof of purchase. Warranty claims for international customers are coordinated through the local distributor in your country. Visit our International Distributors page to find the distributor for your region.

Yes. The Ricardo Beverly Hills warranty applies to the original purchaser or gift recipient, and goes into effect from the date of original purchase. The warranty only applies to products purchased from an authorized Ricardo Beverly Hills store or dealer.

We'd love to hear from you. Please use our Contact form and include the name and location of your store, other brands you currently carry, and (if you're an online retailer) your website URL. We'll direct your inquiry to the sales representative for your territory.

Thank you for your interest. Please reach out via our Contact form and include the name, location, and website for your distribution business. A member of our team will follow up shortly.

Yes. Ricardo Beverly Hills offers gift certificates and can accommodate larger orders for corporate gifting and trade clients. Visit our Wholesale & Trade page or contact us directly to discuss your requirements.