Frequently Asked Questions

We compiled a list of questions to help you get the most out of your bags.

 

    P R O D U C T

    What is the difference between a Carry-On and a Small Carry-On?

    The Carry-On: A carry-on is designed to be stored in the overhead bin during flight. For the average traveler, it will hold enough items for a short trip lasting up to three nights or can be used as an additional case along with a checked bag for longer trips.

    The Small Carry-On: The small carry-on is designed to be stored either in the overhead bin or under the seat in front of you on larger planes during flight. It can serve as a supplemental bag to your larger carry-on to stow in-flight and travel essentials for easy access while flying, or it can also be used for a quick trip when packing extra light is the goal.

    Can I travel with both the Carry-On and the Small Carry-On?

    In many cases, yes. The small carry-on fits securely atop a larger carry-on for easy transport and qualifies as a personal item for major airlines and larger planes. When in doubt, we always recommend checking with your particular airline/flight for the most up-to-date information.

    What is considered a Personal Item?

    The specific size requirements vary from airline to airline (and sometimes they don’t exist at all), but what remains consistent across airlines is that a personal item must fit under the seat in front of you while in flight. We designed our travel totes and backpacks to meet that requirement for major airlines and larger planes. Depending on the airline, our Small Carry-Ons may also qualify as a Personal Item.

    How do I set the TSA lock on my suitcase?

    There are a number of different TSA-recognized locks. To find the type of lock used on your luggage and instructions on how to set or reset the lock, just visit our TSA Locks Instructions page.

    I forgot my TSA lock code; how do I get into my suitcase?

    Don’t panic; all is not lost. We recommend two options:

    1. Try every possible combination 0-0-0 through 9-9-9 (it may not take as long as you think)
    2. Contact a local luggage Service Center or locksmith for expert help (you may need to pay to have your lock replaced).

    I see some suitcase styles have USB charging capability. Do you also offer a complimentary battery?

    We do offer a variety of luggage with a range of features—including some collections that offer a convenient smart-charging system for staying powered up on the go. While the battery isn’t included, we do offer an ultra-slim Ricardo Power Bank Quick-Charge Battery for purchase.

    Can I travel with a battery in my Carry-On?

    The Ricardo Power Bank Quick-Charge Battery meets all requirements set by the FAA and TSA for power banks that are allowed in a plane’s cabin/overhead bin. Learn more about flying with batteries and how to pack safe with from the FAA.

    W H O L E S A L E

    We would like to distribute Ricardo Beverly Hills and /or Stephanie Johnson. Who should we contact ?

    Thank you in advance for your interest in working with us. Please indicate the name, location and website for your distribution business on our contact form and someone will get back to you shortly.

    I would like to sell your products. Who should I contact?

    To help us direct you to the sales representative in your territory, please provide the name and location of your store, and other brands you carry on our contact form. If you are an online business, please specify the URL of your website.