About Our Warranties

Welcome! Since 1978, we have provided an exceptional ownership experience to countless travelers who have built a lifetime of memories while traveling with our luggage and accessories. Our product warranty stems from our mission, and we are committed to helping you enjoy an enhanced travel experience for years to come.

Looking for Warranty Service? Visit our Service and Repairs page. 

 

      GENERAL INFORMATION

      Product Registration

      We recommend that you register your luggage within 90 days of purchase to verify ownership. Some of our products require registration in order to benefit of our best in its class First Year Quality Guarantee, however, should you not wish to register, our standard Limited Lifetime Warranty goes automatically into effect from the date of purchase regardless of product registration.

      Proof of Purchase

      Please save your store receipt as proof of purchase. This will be needed to demonstrate your warranty coverage. Registering your product with our Product Registration program, your date of purchase and style number will be stored.

      If you no longer have your receipt, we may be able to verify the production year of your product by using the style number entered in the system at the time of registration and validating whether it was purchased from an authorized RBH retailer. Please visit Product Registration to do so.

      Products Covered by the Warranty

      Each Ricardo and Stephanie Johnson product is protected by a specific warranty. Check your product hangtag to find the applicable warranty for your bag. The Warranty goes into effect from the date of original purchase at retail.


      This warranty extends to luggage and other travel goods manufactured by Ricardo Beverly Hills ("RBH") and purchased directly from RBH or its authorized retailers and distributors. Luggage is designed to be used for travel by air, car, train, boat, and foot. This Warranty does not cover your luggage if you use it in a manner incompatible with its intended design.

      Benefits of Registering


      • Verify ownership
      • Gain access to additional product and marketing information
      • Your purchase may qualify for a complimentary gift

      LUGGAGE WARRANTIES

      First Year of Ownership: Quality Guarantee

      Limited Lifetime Warranty, 10-Year Limited Warranty

      General Notes

      OTHER PRODUCT WARRANTIES

      Travel Essentials And Accessories

      Electronics

      WARRANTY SERVICE

      Obtaining Service

      For warranty service, please visit our Service and Repairs page.