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Service and Repairs

Call or Write to us
Monday-Friday 6:00am - 5:00pm PST
(800) 724-7496

Ricardo Beverly Hills
6329 S 226th Street
Kent, Washington 98032

Service and Repairs

How To Obtain Warranty Service

Should you require service for your luggage, please locate your nearest authorized Service Center. Our authorized Service Centers are always at your disposal for warranted or non-warranted repairs, the latter done at an appropriate charge.

If an authorized Service Center is not near you, you may complete the Repair Request Form and ship the luggage to the nearest one. Detailed instructions are included in the form. The authorized Service Center will make one of the following determinations:

  1. Your luggage is repairable and covered under warranty:

    Ricardo Beverly Hills will repair it free of charge and return it to you, at the return address provided in the Repair Request Form

  2. Your product is not repairable, but it is covered under warranty:

    If the same luggage is in stock, a new one will be sent to you.
    If the same luggage is not in stock, a comparable one will be sent to you. In case a comparable one is not available, you will be notified to visit our online store at www.ricardobeverlyhills.com and pick one of similar value

  3. Your luggage is repairable but NOT covered under warranty:

    You may chose to either have the product returned to you unrepaired or have the product repaired at your own expense

  4. Your product is not repairable, and it is NOT covered under warranty:

    You may chose to either have the product returned to you unrepaired or have the Service Center dispose of the product

Ricardo Beverly Hills reserves the right to evaluate and make the final judgment on all claims. This warranty gives you specific legal rights, which may vary from state to state.

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Please do not send your luggage directly to Ricardo Beverly Hills, as this will only delay the repair.

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INTERNATIONAL REPAIRS

Our international service centers are always at your disposal for warranted or non-warranted repairs, the latter done at an appropriate charge. Should you require service for your luggage, please locate your nearest authorized Service Center and contact them for more information.