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Warranty and Repair Links

Call or Write to us
Monday-Friday 6:00am - 5:00pm PST
(800) 724-7496

Ricardo Beverly Hills
6329 S 226th Street
Kent, Washington 98032

Warranty and Repair

Ricardo Beverly Hills takes pride in its products and is committed to providing its customers with quality luggage. The Ricardo Beverly Hills warranty covers the repair of your luggage in the unlikely event of a manufacturing defect in materials or workmanship within the warranty period.

Your warranty does not cover wear and tear from normal use, misuse or neglect, or repairs beyond the warranty period. Moving parts and wheels will show signs of normal wear with use and may need to be repaired or replaced. The warranty does not cover damage as a result of airline abuse and mishandling. If an airline damages your luggage, Ricardo Beverly Hills recommends that you file a claim directly with the airline.


*If your bag has been purchased recently, and it falls within the return period, you may consider exchanging your bag instead of having your bag evaluated for repair.


To Request a Warranty/ Repair evaluation please click on the Warranty/Repair Evaluation Link to the left.

We will send you an email directing you to one of our authorized Service Centers for an evaluation of your luggage. The Service Center will assess your luggage and determine if it is damaged, wear, or defective, and if your bag is currently under warranty.

The authorized Service Center makes the determination that your bag has a manufacturing defect within the warranty period:

- If your product is repairable and covered under warranty, Ricardo Beverly Hills will repair it at our expense. (if shipped to the Service Center, Ricardo Beverly Hills will also ship the piece back to you at our expense)

- If your product is not repairable and covered under warranty, Ricardo Beverly Hills will replace it with the same piece if available, or one comparable in size and style, at no cost to you.

The authorized Service Center makes the determination that your bag is not covered under warranty:

- If your product is repairable and not covered under warranty, you may either have the piece returned to you unrepaired, or have it repaired and returned back to you, at your expense.

- If your product is unrepairable you have the option of having it returned to you at your expense or have the authorized Service Center dispose of the piece at your request.

Ricardo Beverly Hills reserves the right to evaluate and make the final judgment on all claims. Please do not send luggage directly to Ricardo Beverly Hills. This warranty gives you specific legal rights which may vary from state to state.

****If you feel that your bag is not covered under warranty, but you would like to request an evaluation to have it repaired at your expense, please follow the link for a Repair Evaluation of your bag. ****


Please be aware that Ricardo Beverly Hills is unable to ship parts directly to customers.


For Orders and Warranty Questions:

CANADA

EMAIL : krista@landausacamoto.com
PHONE : (800) 295-7287

 

AUSTRALIA

The Australian Luggage Company 2B Slater
Parade, Keilor East Victoria,
Australia 3033

EMAIL : sales@ausluggage.com.au
PHONE : 03 9336 2388
Fax : 03 9331 6806

 

RUSSIA

EMAIL : pilgrim-bags@yandex.ru
PHONE : +7 495 677 17 79