TRACK YOUR ORDER:
You can use the order number listed in your shipping confirmation emails to track the shipment of your order. Track your order here: https://www.fedex.com/apps/fedextrack/?action=track
You’ll receive your order number in an email confirmation within 15 minutes of placing an order. Once your order has shipped, you will also receive an email with the FEDEX tracking number for your package.
MODIFYING OR CANCELING AN ORDER
Your order cannot be modified or canceled once it is submitted. We recommend returning the items(s) upon receipt or placing a new order. In the event we have to cancel your order because merchandise is out of stock, we will contact you with a follow-up email.
SHIPPING & DELIVERY:
Ricardo Beverly Hills is delighted to offer complimentary Ground shipping on all orders over $99. Orders under $99 ship Ground for $5.95.
Expedited ship methods are estimated at checkout. We ship to lower 48 US states only and all ship methods only ship during business days.
Please allow 24-48 business hours for orders to process prior to shipping. Ground ship times are estimated at 5-7 business days once an order has shipped.
RETURNS & EXCHANGES:
We want you to be delighted with your order. We also understand that sometimes a return is necessary. We are happy to assist you with a return within 30 days of purchase. Should you need to return an item, please call us at (800) 724-7496. Please supply us with the original receipt OR PROOF OF PURCHASE and reason for return
The customer covers shipping costs for non-damaged or defective returns. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend shipping with a service that can provide tracking for reference. We cannot guarantee that we will receive your returned item, please retain your return tracking information.
Refunds are processed for the merchandise price from an order. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 14 business days for your refund to be processed. Credits should appear within 1-2 billing cycles.
In the unlikely event that you receive a defective item or items damaged in transit, please call us at (800) 724-7496.
LATE OR MISSING REFUNDS :
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please call us at (800) 724-7496.
Only regular priced items may be refunded, unfortunately sale and close-out items cannot be refunded.
We are currently unable to process exchanges for items purchased through ricardobeverlyhills.com. In lieu of an exchange, please follow return procedures and place a new order. If your merchandise is damaged or defective, please call (800) 724-7496 and we will replace the damaged item
We may ask for the style number for your bag. This information can be found on the inside of the suitcase lid or a white label into the lining. This label will identify the style number such as “Style # 034-20-603-WAB.”
For any other product service concerns other than returns, please visit our Warranty and Repair page for more information.
SERVICE AND REPAIRS:
HOW TO OBTAIN WARRANTY SERVICE
Should you require service for your luggage, please locate your nearest authorized Service Center. Our authorized Service Centers are always at your disposal for warranted or non-warranted repairs, the latter done at an appropriate charge.
If an authorized Service Center is not near you, you may complete the Repair Request Form and ship the luggage to the nearest one. Detailed instructions are included in the form. The authorized Service Center will make one of the following determinations:
- Your luggage is repairable and covered under warranty:
Ricardo Beverly Hills will repair it free of charge and return it to you, at the return address provided in the Repair Request Form
- Your product is not repairable, but it is covered under warranty:
If the same luggage is in stock, a new one will be sent to you.
If the same luggage is not in stock, a comparable one will be sent to you. In case a comparable one is not available, you will be notified to visit our online store at www.ricardobeverlyhills.com and pick one of similar value
- Your luggage is repairable but NOT covered under warranty:
You may chose to either have the product returned to you unrepaired or have the product repaired at your own expense
- Your product is not repairable, and it is NOT covered under warranty:
You may chose to either have the product returned to you unrepaired or have the Service Center dispose of the product
Ricardo Beverly Hills reserves the right to evaluate and make the final judgment on all claims. This warranty gives you specific legal rights, which may vary from state to state.
Please do not send your luggage directly to Ricardo Beverly Hills, as this will only delay the repair.
Our international service centers are always at your disposal for warranted or non-warranted repairs, the latter done at an appropriate charge. Should you require service for your luggage, please locate your nearest authorized Service Center and contact them for more information.