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CUSTOMER CARE

Order Information

TRACK YOUR ORDER

To check the status, find the tracking number from your Shipping Confirmation email and track your order at FedEx Tracking.

FIND YOUR ORDER NUMBER

Your order number is listed in your order confirmation email — sent within 15 minutes of purchasing. It also appears in your shipping confirmation email, along with the FedEx tracking number for your package. If you are a registered user, you can also find your order number by going to your Order History in My Account.

MODIFYING OR CANCELING AN ORDER

Your order cannot be modified or canceled once it is submitted. We recommend returning the items(s) upon receipt or placing a new order. In the unfortunate event we have to cancel your order because the merchandise is out of stock, we will contact you with a follow-up email.

PRICE ADJUSTMENTS

PROMOTIONS

From time to time, we run promotional campaigns and offer a promotion code. Promotions may be limited to a selected group of items. Promotion codes can be found in several places on our website, with the most prominent place being on the product details page. To take advantage of the promotion, enter the code in the promotion code field in the payment section during the Checkout process.

PROMOTIONS RESTRICTIONS

Have you just made a purchase and forgotten to use the promotion code? Unfortunately, we are unable to offer price adjustments after a sale was made. If you still wish to take advantage of the promotion, please follow our Returns policy. Place a new order online then follow the return procedure of your received item.


SHIPPING & DELIVERY

Great news! We offer free FedEx Ground Shipping to the contiguous US on all orders over $99.99. Orders under $99.99 ship FedEx ground, for $9.99.

Please allow 1-2 business days for order processing. Ground ship times are estimated at 5-7 business days once an order has shipped. Note: Saturdays, Sundays and holidays are not considered Business Days.

Currently, we do not ship to P.O. boxes or APO/ FPO military addresses.

RETURNS & EXCHANGES

RETURNS

We always hope you found exactly what you were looking for - however, we gladly accept returns of new, unused merchandise accompanied by a receipt within 30 days of purchase. The merchandise must have all original packaging and components to be eligible for return. Should you need to return an item, please call us at (800) 724-7496, supply us with the original receipt OR PROOF OF PURCHASE and reason for return.

Unfortunately, we cannot refund shipping charges for non-damaged / non-defective returns. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend shipping with a service that can provide tracking for reference. Please retain your return tracking information to ensure we received your return.

In the unlikely event that you receive a defective item or items damaged in transit, please call us at (800) 724-7496.

REFUNDS

Once your return is received and inspected, we will notify you whether your refund is approved or rejected. If approved, then you can expect your refund within 14 days – issued in the original form of payment. Your bank may require additional time to post this transaction to your account. Please allow 1 to 2 billing cycles for your account to be credited. If a refund does not appear on your account after 2 billing cycles, contact your bank or credit card company, as it may take some time before it is officially posted. If you’ve done this step and you still have not received your refund, please call us at (800) 724-7496.

Shipping Charges: Unfortunately, we cannot refund shipping charges.

SALE ITEMS

Only regular priced items may be refunded, unfortunately, sale and closeout items cannot be refunded.

EXCHANGES

Want a different color or size? If you need the new item(s) immediately, place a new order online then follow the return procedure of your received item. If your merchandise is damaged or defective, please call (800) 724-7496 and we will replace the damaged item.

STYLE NUMBER

We may ask for the style number for your bag. This information can be found on the inside of the suitcase lid or a white label into the lining. This label will identify the style number such as “Style # 034-20-603-WAB.”


SERVICE AND REPAIRS

HOW TO OBTAIN WARRANTY SERVICE

Should you require service for your luggage, please locate your nearest Authorized Service Center. Our authorized Service Centers are always at your disposal for warranted or non-warranted repairs, the latter done at an appropriate charge.
If an authorized Service Center is not near you, you may complete the Repair Request Form and ship the luggage to the nearest one. Detailed instructions are included in the form. The authorized Service Center will make one of the following determinations:

  1. Your luggage is repairable and covered under warranty: 

    Ricardo Beverly Hills will repair it free of charge and return it to you, at the return address provided in the Repair Request Form.if originally shipped to Repair Center

  2. Your product is not repairable, but it is covered under warranty:

    If the same luggage is in stock, a new one will be sent to you.
    If the same luggage is not in stock, a comparable one will be sent to you. In case a comparable one is not available, you will be notified to visit our online store at www.ricardobeverlyhills.com and pick one of similar value

  3. Your luggage is repairable but NOT covered under warranty: 

    You may choose to either have the product returned to you unrepaired or have the product repaired at your own expense?

  4. Your product is not repairable, and it is NOT covered under warranty:

    You may choose to either have the product returned to you unrepaired or have the Service Center dispose of the product
    Ricardo Beverly Hills reserves the right to evaluate and make the final judgment on all claims. This warranty gives you specific legal rights, which may vary from state to state.

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Please do not send your luggage directly to Ricardo Beverly Hills, as this will only delay the repair.

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INTERNATIONAL REPAIRS

Our international service centers are always at your disposal for warranted or non-warranted repairs, the latter done at an appropriate charge. Should you require service for your luggage, please locate your nearest Authorized Service Center and contact them for more information.