Privacy Policy

Privacy Policy

Your rights under the California Consumer Privacy Act

The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.

How to opt out

By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.

Ricardo Beverly Hills Privacy Policy

 

Last Updated: June 19th 2023

Ricardo Beverly Hills, Inc. (“Company,” “we, us, or our) respects your privacy. In this Privacy Policy (“Policy”), we explain the categories and sources of Personal Information we collect and how we use, share, and protect that Personal Information. This Policy applies to Personal Information you provide whether your visit our website (“Site”), interact with us over the phone, or apply for a position with us.

WE MAY MODIFY THIS POLICY AT ANY TIME. ALL CHANGES WILL BE EFFECTIVE IMMEDIATELY UPON POSTING TO THE SITE. MATERIAL CHANGES WILL BE CONSPICUOUSLY POSTED ON THE SITE OR OTHERWISE COMMUNICATED TO YOU.

IF YOU ARE A CALIFORNIA RESIDENT, PLEASE SEE THE YOUR CALIFORNIA PRIVACY RIGHTS SECTION AT THE BOTTOM OF THIS POLICY FOR ADDITIONAL TERMS THAT MAY APPLY TO YOU.

1. WHAT IS PERSONAL INFORMATION?

Personal Information” (which we also refer to as “Personal Data”) is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. Personal Information does not include publicly available information or aggregated information that does not include personal identifiers.

2. CATEGORIES OF PERSONAL INFORMATION WE COLLECT

Category

Examples

Retention Period

Identifiers

Your name, IP address, email address, and postal address.

We retain this information for so long as you maintain an account with us; while we keep a business relationship with you; and for so long as required for any other business or legal purpose.

Customer Records

All credit and debit card data are provided directly to our PCI-compliant third-party payment processor, Shopify Payments. We do not directly access, handle, or store your credit or debit card data or tax exempt number. After completing your transaction, our payment processor provides us with the last four digits of your card number.

We retain the last four digits of our card number for so long as you maintain an account with us; while we keep a business relationship with you; and for so long as required for any other business or legal purpose.

Commercial Information

Products or services purchased, obtained, or considered; content of written communications you send to us; other purchasing or types of Company products and services you own and are interested in; and your consuming histories or tendencies.

We retain this information for so long as you maintain an account with us; while we keep a business relationship with you; and for so long as required for any other business or legal purpose.

Internet Activity

Internet or other electronic network activity information, including, your IP Address, the websites you visit before or after you visit the Site, browsing history, search history, keyboard and mouse movements; information regarding your interactions online identifier like cookie ID, browser type, internet service provider, or operating system; and the date and time you visited the Site.

 

We retain this information for so long as you maintain an account with us; while we keep a business relationship with you; and for so long as required for any other business or legal purpose.

 

 

Audio Recordings

Recordings of customer service callswhen you interacti with our Zendesk service team.

We do not record customer services calls when you call us directly.

 

When you interact with our service team through Zendesk, Zendesk may record customer service calls and retain thoserecordings. Zendesk does not share these recordings with us.

Employment Information

Professional or employment-related information that you provide when you apply for a position with us.

As required by law.

Imprecise Geolocation Information

Imprecise location information, like the country and city, associated with your IP address.

We retain this information for so long as you maintain an account with us; while we keep a business relationship with you; and for so long as required for any other business or legal purpose.

User-Generated Information

User feedback, comments, videos, photos, messages, social media, and other user-generated content.

We retain this information for so long as you maintain an account with us; while we keep a business relationship with you; and for so long as required for any other business or legal purpose.

 

3. SOURCES OF PERSONAL INFORMATION WE COLLECT

We collect Personal Information: (i) you provide to us, (ii) that is collected automatically using technology, and (iii) from third party sources.

Information You Provide To Us.
We collect Personal Information you provide to us in the following ways:
 Orders. When you make a purchase or place an Order or when we process a return.  
 Communications. When you communicate with us, including by e-mail, regular mail, or phone; when you request catalogs or newsletters.
 Online Accounts.  When you create an online account powered by Shopify.
 Offers and Promotions. When you sign up for previews, offers, discounts, promotions and other electronic communications regarding our products.
 Ratings and Feedback. When you provide ratings and feedback in response to a survey or on our Site regarding our products or the Site.
 Site Visits:  When you visit and use our Site.
 Sweepstakes.  When you enter a sweepstakes, contest, or other promotion.
 Contact Us Form:  We may retain your messages and our responses.
 Job Applications.  When you submit job application materials.
 Registration Form. When you register for a warranty with us.

Information We Collect Automatically Using Technology.

We use technology to automatically collect certain Personal Information when you visit our Site.  For example, we may collect information such as the websites you visit before or after you visit the Site, pages you click-on on the Site, your IP address, location information, browser type, operating system, date and time you visit the Site, the amount of time spent on the Site, and the device you use to access the Site. We do not use this information to identify or contact individual users.

 

Account Activity. We may collect data about how you use (i) your online account, and (ii) the Site when you are logged into your account. For example, if you use the Site while signed into your Ricardo Beverly Hills account, we will collect information on how you use your account and the Site, such as the items and information that you add to your wish lists.

 

Cookies & Other Tracking Technologies. We use cookies and other tracking technologies (collectively “Cookies”) when you use our Site. To learn more about how we use Cookies and your options to limit the data collected from our Site, see Your Consumer Choices in Section 9 below.

Information We Collect From Third-Party Sources.

We obtain data from various third-party companies and public sources. We may combine that data with Personal Information or other data we collect. This enhances our existing data about our customers (like adding address information), improves our ability to contact you, and enhances our marketing capabilities.

 

Source

 

Purpose of Collection and Use 

Examples 

Category 

Payment Processors

 

Facilitating Purchases

When you make a purchase online, we use a PCI-compliant payment processor, Shopify Payments("Payment Processor") to help us facilitate payment. We have contracted with the Payment Processor to ensure they protect and limit the use of your Personal Information. We do not receive your credit card, debit card or other financial information when you make a purchase online- that information is provided directly to our Payment Processor. However, we do receive your contact information and purchase information. We will keep a record of your purchases.

If you make a purchase using PayPalShop Pay, Apple Pay, Google Pay, or Venmo, those companies may use Personal information as described in their privacy policies.

 

Identifiers

Commercial Information

Analytics Providers

 

 

 

Business Purposes

We may use third-parties or service providers to help us understand the Site’s demographics and user preferences, and to evaluate the Site’s operations.

Identifiers

Commercial Information

Internet Activity

Retail and Trade Show Business Partners

 

Marketing

We may use third parties to provide marketing or joint marketing communications to you. You may opt-out of such emails by using the unsubscribe link in the email or contacting us at privacy@ricardobeverlyhills.com with "Unsubscribe" in the subject line. To opt-out of other communications (e.g., postal marketing), please contact us as set forth in the "Contact Us" section below. Opting out of marketing communications does not opt you out of other, non-marketing communications from us.

Identifiers

Commercial Information

Social Media Companies

 

Advertising

We may use social media companies to advertise our products to you.

Identifiers

Commercial Information

Internet Activity

 

4. PURPOSE FOR WHICH WE COLLECT PERSONAL INFORMATION

 

We collect Personal Information for the following business and commercial purposes:

 

Purpose of Collection and Use 

Examples/Explanations

Category 

CommunicatingWith You 

To respond to your questions, requests, comments, or concerns; 

To notify you of changes to our Termsor this Privacy Policy; 

To provide promotional e-mails, calls, and texts;To send you surveys;

To keep your information current;

To provide customer service; and

As you request or consent. 

 

Identifiers 

Commercial Information

Internet Activity

Account Creation and Maintenance 

To allow you to create an account on our Site;

To allow you to create an account with abusiness partner;

To manage your accounts with us or our business partners; and

To maintain your password.

Identifiers 

Commercial Information  

 

 

Facilitate Purchases, Deliver Products, and to Process Returns and Exchanges. 

To help you place orders and make purchases;

To process, fulfill and ship your orders;

To process payments;

To communicate with you about your purchase;

To maintain your account information;

To provide customer service; and

To process your returns or exchanges in accordance with our Company policies.

Identifiers

Commercial Records

Internet Activity

 

Business Purposes 

To facilitate transactions;

To inform our business strategies; 

To understand the Site’s demographics and user preferences; 

To evaluate job applications; 

To manage profiles.

Identifiers 

Commercial Information 

Employment Information

Internet Activity 

Improve Our Products and Services 

To help us to choose what products we offer,

offer you new products and improve our products and services. 

Commercial Information 

Internet Activity 

Targeted Advertising, Marketing and Promotional Activities

 

To serve targeted advertising to you about products we believe may be of interest to you;

To notify you of new products and programs;

To send you promotions;

To customize content and to improve our ability to contact you;

To enhance our marketing capabilities, and to inform marketing and communication plans and strategies; and

To enter you in a sweepstakes or contests and to communicate with you regarding those entries.

Identifiers 

Commercial Information  

Internet Activity 

Perform Analytics

To improve the content on the Site;

To enhance users’ experience when visiting our Site;

To customize the content and/or layout of the pages on our Site;

To administer the Site;

To generate statistical information;

To monitor and analyze Site traffic and usage patterns; and

To prevent fraud, to investigate complaints and violations of our policies.

Identifiers

Internet Activity

Site Management 

To operate and troubleshoot problems with the Site;

To improve the content and functionality of the Site;

To improve your experience when you visit the Site or place an order from the Site;

To conduct statistical and other analyses of the Site;

To customize the Site to you and our users;

To develop and improve the content, materials, products, and services that we make available through the Site;

To evaluate user needs, customize Site content, and improve your browsing experience; and

To notify you of new features of our Site.

Identifiers

Internet Activity 

 

Legal Purposes and Protection of Rights 

To protect our legal rights or interests, or those of third parties; 

To bring a legal action against you or anyone who may be causing harm to us, our Site, or to other users of the Site; 

To seek business, financial or legal advice; and 

To respond to subpoenas, court orders and other legal processes

Identifiers 

Commercial Information 

 

 

 

 

5. WE SHARE OR DISCLOSE PERSONAL INFORMATION WITH THIRD PARTIES

 

In the chart below, we explain the types of information we share or disclose, with whom, and for what purposes.

 

Entity 

Purpose

Category 

Government Officials and Law Enforcement

To comply with legal requirements, as ordered by a court or if we believe in good faith that the law requires it;

To comply with laws or to enforce compliance with our Terms;

To protect our Site, customers, or others; and

To identify, contact, or bring a legal action against someone who may cause or be causing harm to you or us, or interfering with our information technology systems and equipment, your privacy or your property.

 

Identifiers

Commercial Information

Internet Activity

Employment Information

 

Service Providers

To receive services in accordance with contractual provisions which require those service providers to protect your Personal Information;

To process payments;

To deliver ordered products;

To help us collect and analyze Personal Information for a Business Purpose;

To identify website visitors in cooperation with internet service providers;

To help us host and operate the Site;

To improve the content and functionality of the Site;

To provide public relations services;

To provide email services;

To manage employment applications;

To help run sweepstakes and contests;

To provide data processing services;

To support or provide the security of the Site.

We also share with service providers as indicated at the time and point of collection (or as was obvious at the time and point of collection).

Identifiers

Commercial Information

Internet Activity

Employment Information

Social Media Companies

To allow you to interface with between your social media sites and our Site; To send you advertising for our products.

Identifiers

Commercial Information

Internet Activity

Professional Advisors

To receive advice from our professional advisors, such as our attorneys, accountants, financial advisors and business advisors, in their capacity as advisor to us.

Identifiers

Protected Classifications

Commercial Information

Internet Activity

Employment Information

Education Information

Parties to Business Transactions

We may share your Personal Information with an actual or prospective subsequent owner of our company, including at the time of a merger, acquisition, due diligence process, or sale of all or substantially all of our assets or stocks to a subsequent owner or operator.

 

Identifiers

Protected Classifications

Commercial Information

Internet Activity

Employment Information

Education Information

 

6. ADDITIONAL INFORMATION REGARDING OUR PRIVACY PRACTICES

Children

The Site is not directed at children 16 years of age and under. We do not knowingly collect, use, or share Personal Information from children 16 or under. If a parent or legal guardian learns that their child provided us with Personal Information without his or her consent, please contact us and we will make commercially reasonable attempts to delete such Personal Information.

Social Media

We are active on social media, including Facebook, YouTube, TikTok, Twitter, Instagram and LinkedIn (“Social Media”). Anything you post on Social Media is public information and will not be treated confidentially. We may post (or re-post) on the Site and our Social Media pages any comments or content that you post on our Social Media pages. Your use of Social Media is governed by the privacy policies and terms of the third parties that own and operate those websites and not by this Policy. We encourage you to review those policies and terms.

We use the YouTube application programming interface (API) Services to allow you to access YouTube content from our Site. Your use of YouTube is governed by YouTube’s Terms of Service and Privacy Policy and not by our Terms of Use or Privacy Policy. We encourage you to read the YouTube Terms of Service and Privacy Policy which are available on its website athttps://www.youtube.com/t/terms).

Access from Outside the United States

If you access the Site from outside the United States, please be aware that Personal Information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of Personal Information in the United States to be equivalent to that required by the in other jurisdictions.

7. HOW WE SECURE YOUR PERSONAL INFORMATION

We use commercially reasonable technical and organizational measures to help secure Personal Information against loss, misuse, and alteration appropriate to the type of Personal Information processed. If a breach of your Personal Information occurs, we will notify you of the breach if required under applicable law.

YOU UNDERSTAND THAT NO DATA TRANSMISSION OVER THE INTERNET OR DEVICE CAN BE GUARANTEED TO BE 100% SECURE. WHILE WE STRIVE TO PROTECT PERSONAL INFORMATION, WE DO NOT GUARANTEE THE SECURITY OF PERSONAL INFORMATION AND YOU PROVIDE PERSONAL INFORMATION AT YOUR OWN RISK.

8. THIRD-PARTY WEBSITES

The Site may link to, or be linked to, websites not maintained or controlled by Ricardo Beverly Hills. Ricardo Beverly Hills is not responsible for the privacy policies or practices of any third parties or any third-party websites. This Privacy Policy does not apply to any third-party websites or to any personal or other information that you may provide to third parties. You should read the privacy policy for each website that you visit.

9. YOUR CONSUMER DATA CHOICES

Cookies & Other Tracking Technologies 

We use Cookies when you use our Site. A cookie is a small text file that our Site saves onto your computer or device when you use the Site that allows the Site to remember your actions and preferences and recognize you or your browser. Web beacons / pixel tags are small graphics on a webpage that monitor your activity when viewing a webpage.

A first-party Cookie allows your web browser to talk to the actual Site that you are visiting (i.e., this Site). A third-party Cookie allows your web browser to talk to a third-party provider providing services or features on the Site you are visiting.

Most browsers automatically accept cookies. You can disable this function by changing your browser settings, but disabling cookies may impact your use and enjoyment of the Site. You cannot disable all Cookies, such as Cookies that are essential to the functioning of the Site. You can manually delete persistent Cookies, or Cookies that track your activity across websites, through your browser settings. To learn about managing your Flash Cookie settings, or Cookies that store information about some videos you see online, visit the Flash player settings page on Adobe’s website here.

To change your preferences with respect to certain online ads and to obtain more information about third-party ad networks and online behavioral advertising, visit National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program. Changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads.

We describe below some of the tools we use on our Site to collect information, including Personal Information for Targeted Advertising and Analytics and the and options for those tools provide to you to limit the use of opt-out of remarketing or analytics for those tools.

Analytics

 Google Analytics and Its Advertising Features. We have enabled and implemented the following Google Analytics Advertising Features: Dynamic Remarketing and DoubleClick. To prevent this data from being used by Google Analytics, follow the instructions to download and install the Google Analytics Opt-out Browser Add-on for each web browser you use. Using the Google Analytics opt-out browser add-on will not prevent us from using other analytics tools and will not prevent data from being sent to the Site itself or to Google. Opting out will not affect your use of the Site. For more information on how Google uses Personal Information, visit Google’s Privacy Policy and Google’s page on How Google uses data when you use our partners’ sites or apps.

Targeted Advertising

 Google Ads. We also use Google Ads, an online advertising service provided by Google, to serve ads on our behalf across the Internet and sometimes on the Site. To opt out of remarketing advertising provided through Google, to customize your ad preferences, or to limit Google’s collection or use this information, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of the Site.

Marketing Communications; Opt-Out.

If you opt-in to receive marketing communications from us, we may collect your name, email, mailing address, and phone number. We use this information to send you promotional and other electronic and hardcopy communications. We may use third-party providers to deliver communications to you. You may opt-out of such emails by using the unsubscribe link in the email or contacting us at privacy@ricardobeverlyhills.com with “Unsubscribe” in the subject line. To opt-out of text messages, reply “STOP.” To opt out of other communications (e.g., postal marketing and telemarketing), please adjust your contact preferences in your online account, contact us as by phone, e-mail or mail using the contact information below. Opting out of marketing communications does not opt you out of communications about your account or transactions.

10. CONTACT US

If you have any questions you may contact us as set forth below:

 By phone: 1.800.724.7496
 By mail:

Ricardo Beverly Hills, Inc.
6329 South 226th Street

Kent, Washington 98032

11. TERMS APPLICABLE TO CALIFORNIA RESIDENTS ONLY - INCLUDING YOUR CALIFORNIA PRIVACY RIGHTS

Under the California Consumer Privacy Act, as amended including by the California Privacy Rights Act, ("CCPA") California residents have additional rights with regard to their Personal Information. We have provided a summary of those rights below. Please note that these rights are subject to certain exceptions under the law. In the event of a conflict between this Section and the remainder of this Policy, this Section shall take precedence for those California residents. Certain capitalized terms not defined in this Policy have the meanings set forth in the CCPA.

 Categories of Personal Information Sold or Shared

In the last 12 months we sold, shared, released, disclosed, disseminated, made available, transferred, or communicated the following categories of Personal Information to certain third parties. See the section above titled “Categories of Personal Information We Collect” for more detail on the type of Personal Information in each category.

o Identifiers
o Commercial Information
o Internet Activity
 Categories of Personal Information Disclosed For a Business Purpose

In the last 12 months we disclosed the following categories of Personal Information for our or one of our service provider’s operational purposes. See the section above titled “Categories of Personal Information We Collect” for more detail on the type of Personal Information in each category.

o Identifiers
o Commercial Information
o Internet Activity
 Sharing of Personal Information

In the last 12 months, we have not Sold Personal Information to a third party for monetary compensation. We have shared your Personal Information for the purposes of targeted advertising or analytics. You may opt out of the Sale or Sharing of your Personal Information by clicking here.

 We Do Not Disclose Sensitive Information

We do not use or disclose sensitive information, as defined in the CCPA.

Subject to certain limitations such as (a) exceptions permitted by applicable law and (b) verification of your identity, you may exercise the following rights with regard to your Personal Information or Personal Data:

Rights to Know or Access Your Information

California residents have a right to access any of the following which occurred in the prior 12-month period:

 The specific pieces of Personal Information that we have collected from you;
 The categories of Personal Information we collected from you;
 The categories of sources from which the Personal Information was collected;
 The categories of third parties to whom we have disclosed your Personal Information;
 The categories of Personal Information that we Sold or disclosed for a Business Purpose and the categories of third parties to whom it was disclosed for a Business Purpose; and
 The Business or Commercial Purpose for collecting, sharing, or selling your Personal Information.

Right to Deletion

You have a right to request that we delete the Personal Information we collected from you.

Right to Correct Your Information

You have a right to request that we correct your inaccurate Personal Information. If you request that we correct inaccurate Personal Information about you, we will use commercially reasonable efforts to correct it. If necessary, we may ask that you provide documentation showing that the information we retained is inaccurate.

Right to Data Portability

You may request a copy of the Personal Information you previously provided to us in a portable and, to the extent technically feasible, readily usable format.

How to Exercise Your California Privacy Rights

To exercise your rights described as California consumers in this Policy, you may submit your request to us by:

 Calling our Toll Free number: 1.800.724.7496
 Completing our webform at: www.ricardobeverlyhills.com/pages/contact-us 
 Emailing us at privacy@ricardobeverlyhills.com, or
 Writing us at:

Ricardo Beverly Hills, Inc.

6329 South 226th Street,

Kent, Washington 98032

Who May Exercise Your Rights. You may only make a request to exercise your rights on behalf of yourself. A parent or legal guardian may make a request on behalf of their child. A person that you authorize to act on your behalf may make a request related to your Personal Information. If you choose to use an authorized agent, you must (a) provide signed permission to that authorized agent to submit requests on your behalf, and (b) verify your identity. We may deny a request from an authorized agent if we do not have proof that they are authorized by you to act on your behalf.

Verifiable Consumer Request. In order to verify your request, you must provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information, and you must describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. To verify your identity, we may ask you to log into your account (if you have an account with us) or provide additional information. Any information you provide will only be used to verify your request. When seeking additional information from you, we may contact you through your account or the contact phone number or email address you provided in your request. If we cannot verify your identity, we may deny your request.

When We Will Respond. We will try to respond to your request within 45 days. If we require additional time, we will inform you of the reason and extension period. Any disclosures we provide will only cover the 12-month period preceding our receipt of your request.

Notice of Right to Opt-out of Sale/Sharing

California residents may direct us not to sell or share your Personal Information at any time (this is your right to “opt-out”).

Honoring Opt-out Prefernce Signals. California residents may opt out by sending an Opt-Out Preference Signal, such as the Global Privacy Control (GPC) on the browsers or extensions that support such a signal. To download and use a browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs.

If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.

You may also submit your opt-out request by:

 Completing our webform at: www.ricardobeverlyhills.com/pages/contact-us
 Calling us at:1.800.724.7496
 Emailing us at: privacy@ricardobeverlyhills.com, or
 Writing us at:

Ricardo Beverly Hills, Inc.

6329 South 226th Street,

Kent, Washington 98032

If you are a California resident using an authorized agent to exercise your rights to opt-out of the sale of Personal Information, you must (a) provide signed permission to that authorized agent to submit requests on your behalf, and (b) verify your identity. We may deny a request from an authorized agent if we do not have proof that they are authorized by you to act on your behalf.  

Right to Non-Discrimination

You have a right to not receive discriminatory treatment for exercising any of your rights under the CCPA. If we choose to offer a financial incentives program in the future, additional terms will apply which may be an exception to this Section.

Financial Incentive Offerings

We offer product samples, discounts, coupons, survey rewards and sweepstakes or contest rewards from time to time. In exchange, we will collect, use, share and retain certain personal information from you to deliver the benefit to you. We will also maintain and utilize the personal information you provide for future marketing purposes. These product samples, discounts, coupons, survey rewards and sweepstakes or contest rewards may be considered a financial incentive under CCPA. These financial incentives are reasonably related to the value of the data you provide.

We make a reasonable, good-faith determination of the estimated value of such information to our business, taking into consideration the value of the offer itself and the anticipated revenue generation from brand loyalty and repeat purchases. We calculate the value of the offer and financial incentive by using the expense related to the offer.

Shine the Light.

Pursuant to California Civil Code Section 1798.83, if you are a California resident, you have the right to obtain: (a) a list of all third parties to whom we may have disclosed your Personal Information within the past year for direct marketing purposes, and (b) a description of the categories of Personal Information disclosed, by contacting us per the “Contact Us” Section below.