Skip to content
Close menu
Luggage and Bags
Shop By Size
Carry-On Luggage
Checked Luggage
Shop By Type
Hardside Luggage
Softside Luggage
Luggage Sets
Garment Bags And Duffels
Totes And Backpacks
All Luggage And Bags
Collections
Beaumont
Hermosa
Indio
Malibu Bay 3.0
Mojave
Montecito
Rodeo Drive 2.0
Seahaven 2.0
Sale
Travel Accessories
Shop by Category
Essentials 2.0
Essentials x Polygiene
Packing Organizers
Toiletry Bags, Makeup Organizers
On Sale
View All
Stephanie Johnson
Makeup and Cosmetic Bags
Accessories
Totes and Bags
Stephanie Johnson
Shop by Category
Makeup and Cosmetic Bags
Accessories
Totes and Bags
View All
Shop by Collection
Belize
Cairo
Hollywood
Java
Marais
Miami
Miami Nights
Rosewood
Blog
Design & Style
Destinations
Food & Culture
News
Travel Tips
Airline Carry On Size Guide
Log in
Instagram
Facebook
YouTube
Twitter
Pinterest
LinkedIn
Bag
Close cart
Get 20% Off When You Become A VIP
Instagram
Facebook
YouTube
Twitter
Pinterest
LinkedIn
Luggage and Bags
Shop By Size
Carry-On Luggage
Checked Luggage
Shop By Type
Hardside Luggage
Softside Luggage
Luggage Sets
Garment Bags And Duffels
Totes And Backpacks
All Luggage And Bags
Collections
Beaumont
Hermosa
Indio
Malibu Bay 3.0
Mojave
Montecito
Rodeo Drive 2.0
Seahaven 2.0
Sale
Travel Accessories
Shop by Category
Essentials 2.0
Essentials x Polygiene
Packing Organizers
Toiletry Bags, Makeup Organizers
On Sale
View All
Stephanie Johnson
Makeup and Cosmetic Bags
Accessories
Totes and Bags
Stephanie Johnson
Shop by Category
Makeup and Cosmetic Bags
Accessories
Totes and Bags
View All
Shop by Collection
Belize
Cairo
Hollywood
Java
Marais
Miami
Miami Nights
Rosewood
Blog
Design & Style
Destinations
Food & Culture
News
Travel Tips
Airline Carry On Size Guide
Log in
Search
Site navigation
Cart
Search
"Close (esc)"
Home
/
Contact Us
Contact Us
Name
*
Email
*
Phone number
*
Street
*
City
State
Zip
Inquiry type
*
Please select
Damage
Part Replacement
Warranty
Other
Order issue
SKU/Style
*
Locate SKU, Style & PO on inner care tag, see example below.
Approximate size of bag
*
PO
*
Tag Example
Description of Issue
How Issue Occurred
Provide location & date of purchase
Upload Proof of purchase
Proof of purchase required for warranty
Upload photo of tag inside bag
*
Upload photo of front of bag
*
Upload supporting photo
IE: part needed, photos of damage/defect
Additional notes or comments for us
SKU/Style
*
Locate SKU, Style & PO on inner care tag, see example below.
Approximate size of bag
*
PO
*
Tag Example
Description of Issue
How Issue Occurred
Provide location & date of purchase
Upload Proof of purchase
Proof of purchase required for warranty
Upload photo of tag inside bag
*
Upload photo of front of bag
*
Upload supporting photos
IE: part needed, photos of damage/defect
Part Needed
Select the part
Retractable Handle
Carry Handle
Wheel
Zipper
Other
Right Front
Left Front
Right Rear
Left Rear
Please fill in field
Wheel position diagram, logo facing you is front of bag
Main Compartment
Expander
Internal Pocket
Outside Pocket
Other
Additional notes or comments for us
SKU/Style
*
Locate SKU, Style & PO on inner care tag, see example below.
Approximate size of bag
*
PO
*
Tag Example
Description of Issue
How Issue Occurred
Provide location & date of purchase
*
Upload Proof of purchase
*
Proof of purchase required for warranty
Upload photo of tag inside bag
*
Upload photo of front of bag
*
Upload supporting photos
IE: part needed, photos of damage/defect
Additional notes or comments for us
Issue
Order Number Field
*
Issue
Thanks for getting in touch!
We appreciate you contacting us. We look forward to assisting you, and will be in touch soon!
Send
Previous
Next
"Close (esc)"