Rated 5 out of 5 by Retired traveler from Excellent customer support I purchased a set of Cupertino luggage a while ago and just recently had the need to use the largest piece for a trip. I noticed the loop on the back of the TSA locking zipper broke off. I contacted customer support and after they verified the model number of the luggage, they sent me a replacement zipper pull in the mail free of charge. Very rapid response to the problem. Excellent communication skills over the phone and they really cared about getting the luggage fixed quickly. They even located the nearest Ricardo repair location for me. Couldn’t even happier with the luggage and the company.
Date published: 2020-02-13
Rated 4 out of 5 by CBB71 from Size and Luggage Durability Good Had this piece of luggage app. a month. I travel every week for work. It seems very durable and the size is perfect for my traveling. One thing I think could be changed is the interior mesh pockets are attached at the interior bend of the luggage. Would be nice if they were attached at back side of the interior of the luggage.
Date published: 2019-12-13